As you brainstorm ways you might market your business in 2024---content you'll produce, an updated list of keywords you'll add to your website and social media, the panels, podcasts and webinars you'd like to appear on, the guerilla marketing campaign that might grow your customer list---you may eventually get the bright idea to create a tagline. A tagline, also known as a company slogan, may not receive priority status as you consider marketing strategies and tactics; however, you know that dozens of powerful taglines have figured prominently in the marketing campaigns of companies they represent, companies that billions of Americans and others have used for decades.
A clever and appealing tagline can become enormously popular and go on to play a role in popular culture, as it encourages current and prospective customers to use and refer the products or services it represents. Developing an effective tagline will strike a personal or even emotional chord in current and prospective customers that moves them to perceive your brand as more than just another provider of goods and services.
The tagline defined
So, what is a tagline? It's a short, memorable phrase or sentence that sums up the essence of a company brand, products and/or services. A good tagline succinctly distills and communicates what the brand aspires to be known for and what differentiates it from competitors. It is influenced by the company vision and/or mission statement, as well as the value proposition and brand reputation but rather than presenting a lengthy and ponderous statement to describe the company, the tagline wraps those serious intentions in one brief and catchy phrase that keeps the company at top-of-mind mind for future buying decisions by reminding customers and prospects why they should choose to do business there.
A tagline can even become synonymous with the brand. Float like a butterfly, sting like a bee elegantly captured the strength, athletic prowess and engaging personality of boxer Muhammed Ali (ne Cassius Clay, 1942-2016) and stands as a brilliant example of an ideal tagline.
What makes a good tagline?
A tagline can be a powerful marketing tool and although it will most likely take time to create the right one for your entity, it could be well worth the effort. It would be best to use your tagline to identify what your business does and highlight its benefits to current and prospective customers. Why not create a rough draft and keep the following in mind as you brainstorm possibilities?
- Brief: Your tagline doesn't need to cover every aspect of the business or explain your company values. It should be brief, unambiguous in describing the essence of the business, likeable and easy to remember.
- Clear: Creativity makes your tagline unique, but you don't want to be so creative that the intended audience misses the point. The wording must be clear, concise and immediately understood.
- Memorable: Since the best taglines have but a few words, make every word count. Your tagline should be memorable for its creativity, uniqueness, or other positive aspect that inclines customers and prospects to remember and like it.
- Reps the brand: The tagline should communicate the core of the brand identity. It should succinctly convey the brand image and voice, whether that's upscale and formal or frugal and casual.
- Customer-centric: While the tagline refers to the company, its focus should be on the customer and what the company can do for them, for example, save time and/or money, be trustworthy and dependable, give great service, or be convenient. "Have it your way." (Burger King)
- Relatable: A successful tagline has a personal appeal and speaks to the customer on an emotional level as it expresses the benefits of what the company's products and/or services can do for them.
Short and simple
An effective tagline is direct and to the point, brief, uncomplicated, engaging and easily remembered. Aim to use no more than 10 words. A good tagline rolls off the tongue, is properly descriptive of the company's purpose or benefits and is easy to remember. A useful way to test your tagline in development is to ask your friends, family or even new acquaintances and ask whether they understand what your company does and their overall impression of its message. "I ❤️NY" (Empire State Development Services)
Relevant to customers and prospects
The best taglines are about the customer, not about the company. A tagline focused on your company could possibly cause customers to wonder how it relates to them. By focusing on current and would-be customers, you'll more effectively promote brand recognition and loyalty. Be sure to incorporate your company's brand voice and persona. Avoid making promises in their tagline, which will put the focus on the company, and emphasize benefits instead. "Breakfast of champions" (Wheaties breakfast cereal)
Make your tagline match your brand
A tagline, like a logo, helps to define your brand. Ensure that the style, brand voice and other elements of your tagline match the style, voice and other aspects of your logo design. Because your tagline will be part of your overall branding, you'll want the tagline to reflect your company's personality. "Where's the beef?" (Wendy's)
Who's your competition?
Knowing your competition is an important consideration of effective marketing. Study the marketing tactics used by your most prominent direct competitors and examine their taglines for both inspiration and to understand what not to do. Use the marketing of competitors to identify the elements of your company that differentiate it from the three or four who are closest. This could refer to the customer service, customer experience, and/or the comprehensiveness of your products and services (e.g., one-stop shopping) that differentiates and would be advantageous to convey in your tagline. Ensure your tagline sounds distinct from your competitors and larger brands around the country that your customers are likely to know as you communicate your competitive advantage and value proposition. "We try harder" (Avis Car Rental)
How you help customers
Think about how your company or products and services help your customers. How do your solutions solve or avoid problems, help achieve objectives, or make life easier and more enjoyable? Make a list of the ways you provide tangible and intangible benefits to customers, as well as any statements your business makes relating to them.
If your business is growing, consider your entire range of services or products. What value are you delivering to your customers? Think about what your products mean to people in their day-to-day lives, and list all the positive adjectives you can think of that relate to the core promise. "It keeps going and going and going…" (Energizer batteries)
Positive and memorable
A considerable body of research shows that negative statements generally don't sell very well. Negative messages do better when consumers are pressed for time, whereas positive messages are more suitable for brand building over a long period. Because taglines reflect the brand over time, keep your tagline positive and focused on benefits that customers seek out, depend on and appreciate. Avoid a vague reference to the good things that your company provides and make it unabashedly specific, descriptive of what drives your customers do business with you. "Yes we can" (2008 Barack Obama presidential campaign)
Thanks for reading,
Kim
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